Questions, answered

No. As long as your technician can reach the area where your dog goes, you don't need to be there.

Add gate codes or access instructions when you sign up, or update them anytime in your account. If we still can't get in, we'll record it as "unable to access," let you know, and work with you on the next step. Our terms explain how missed visits are handled.

Tell us in your access notes. If a dog's presence makes it unsafe for us to enter, we'll skip that visit and let you know. Your technician will never put themselves or your pet at risk.

We may shift visits by a day or so for unsafe conditions. If your visit moves, we'll notify you.

Waste is bagged and removed from your property. It is not left behind or dumped in your yard.

Yes. You can request a pause or cancellation from your account or by contacting us. Cancellation takes effect at the end of your current billing period. See billing & cancellation.

Monthly plans are charged when you sign up and then monthly on the same date. We'll show the exact amount, billing frequency, and first charge before you check out. Cards are handled by our payment processor; we never see or store your full card number.

Holiday schedules vary. If a holiday affects your service day, we'll tell you ahead of time about the change.